Need help with your Cox to Yahoo email change?

Cox is ending its email services and moving to Yahoo

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Numerous customers have faced uncertainty during the transition of Cox email to Yahoo’s management.

Thankfully, users can still maintain and utilize their email accounts, some of which have been in use for many years.

Although the process may seem confusing, our team is here to provide you with a clear, step-by-step guidance.

Our experts have already helped many individuals and are fully prepared to assist you as well.

Before contacting us for assistance, we recommend reviewing the information provided by Cox themselves.


To ensure you have the best email experience, we’re transitioning your email service and associated support to Yahoo Mail.

  • You’ll keep your current email address, messages, folders, calendar, and contacts.
  • Yahoo Mail will become your new email provider and Cox will no longer manage or support email services after the transition.
  • This only impacts your email address. None of your other Cox services will be impacted.

Why Yahoo?

We selected Yahoo Mail to continue your service because they’re a trusted provider who will continue to offer advanced support and enhanced protection for your email account, similar to what you’ve had with Cox.

Things You’ll Need to Get Started

Before you start the migration, ensure you have the following items.

  • Your full email address including
  • Your existing Cox email password.Note: If you do not remember your Password, go to the Cox email login page and click Forgot Password.

When is it Time to Complete the Move

Depending on how you access your email, when it is time to move your email to Yahoo, you will notice one of the following scenarios.

  • If you access your email through webmail, then you’ll be redirected to a page with details to complete the transition.
  • If you access your email through a third-party email client, such as Outlook, there will be an email with instructions and a link to complete the transition.

If you have multiple email addresses, each of them will receive their own individual instructions when they are ready to move.

Completing the Move

After you have received the instruction to complete the move, see When is it Time to Complete the Move above, complete the following steps.

  1. Go to
  2. Enter your full email address including the and click Next.
  3. Enter your existing email password and click Next.Note: If you do not remember your password, go to the Cox email login page and click Forgot Password.
  4. Enter your full name and birthday, review Terms of Service and Privacy Policy, and then click Next.
  5. Create a new password to be used with your email going forward with Yahoo and click Continue.
  6. Review welcome message and click Done.Note: Once you have completed the move, Yahoo will help you to personalize your inbox.


  • Two-step verification for your Cox email account does not transition to Yahoo. It can be set up with Yahoo Mail after your account has been transitioned.
  • In some circumstances, it can take up to 48 hours for all emails, folders, files, and contacts to appear after the transition.

Accessing Yahoo Mail After the Move

The table below provides details on how you can access your email after it has been moved to Yahoo.

Note: If you use your email on multiple devices, then you’ll need to perform the steps to reflect the new settings on each device. You do not need to complete the Yahoo Mail set up again.

Option Steps
Internet Browser
  1. Go to
  2. Sign in using your email address including the and the new password you created.
Yahoo App
  1. Install the Yahoo Mail app from the app store for your device.
  2. Sign in using your email address including the and the new password you created.
Pre-Installed Mail App

Use the options below to learn how to link your Yahoo email to a pre-installed Mail app.

Third-party email clients, such as Outlook or Apple Mail As a part of the move process, the settings that allow another email client to operate will need to be created on your part to reflect the new Yahoo settings. For more information about necessary settings, see Update your email settings in Outlook, Mail on Mac and other third-party email clients.

Additional Support

Additional Details

  • After your email has transitioned you will not be able to send or receive email until you log in to Yahoo Mail and accept Yahoo’s Terms of Service and Privacy Policy which will govern your email account after the move.
  • If you choose not to transition and do not accept Terms of Service and Privacy Policy and would like to retain your content, you will need to move your data to another service provider or download the desired material before your transition date. There are free and paid software options available to help you archive your email content. See Transferring Cox Email Content to Another Email Provider.
  • The offer to accept Yahoo’s Terms of Service and Privacy Policy will be available for 365 days from the date of your transition notification email or redirect. Yahoo also reserves the right to permanently deactivate accounts for extended inactivity. For more information, see Reasons Yahoo deactivates or deletes an account.Note: Email data will be encrypted through the transition to Yahoo and will only be released after acceptance of Yahoo’s Terms of Service and Privacy Policy.
  • If you are using your email address and password for your Cox My Account information, it’ll stay the same unless you change it by going to Changing Your Password on Creating a new password in Yahoo will support the login for your email after the move and will not impact the Cox My Account password.
  • There is no cost to continue to use the email address we are transitioning to Yahoo Mail. There are other plans with additional features available for a fee through Yahoo.


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