residential customer services

Residential Customer Services

PC Development Group is your IT solution with locations in Windsor and East Granby, CT

When you depend on information technology to simplify your life, you expect reliable performance every time. Whether you use a computer for personal financial management, or you need a dependable network for remote work or learning, you expect your technology to respond on demand. When your IT doesn’t perform the way it should, you need a technology professional who can provide the residential customer services you deserve.

At PC Development Group we are pleased to provide professional IT services for residential customers in the Windsor and East Granby, CT area. We opened our business to give technology users an alternative to big chain computer store neglect. Our team is committed to giving our customers great service and knowledgeable IT solutions for a reasonable price.

We Understand Your Technology Needs

residential customer services

At PC Development Group, we meet your technology needs with service options that fit your schedule. We provide the help you deserve, when and where you need it.

  • By Phone: If you require technical support, we don’t ask you to contact an overseas call center. When you call our shop, our technician provides timely technical support.
  • In Our Store: Our residential customers usually prefer to stop by our Windsor and Granby, CT location. You can browse our selection of new and used computers, ask technical questions, or drop off your computer for repairs, maintenance, or service.
  • At Your Residence: If you require in-home service, our technician will come to you.
  • By Remote Connection: If you need immediate technical support, we can view your computer issues remotely. You simply schedule a session and download one of our executable files. Our technician can provide assistance wherever you are. Remote session pricing starts at $31.25 which includes the first quarter hour and then continues to accrue each quarter hour after at the same price per hour.

Residential Customer Services

When you need IT options, we give you a range of professional solutions backed by experience, training, technical insight, and dedicated customer service.

Desktop Computer Repair

We troubleshoot your computer to evaluate any issues. When we determine the problem we perform professional repairs. We offer a number of services.

  • Hardware Testing and Replacements
  • Hardware Upgrades
  • Software Troubleshooting
  • Virus and Malware Removal
  • System Tune-Ups
  • Evaluating System Security
  • Data Backup
residential customer services
residential customer services

Laptop Repair

Laptops are convenient but their mobility and frequent use can cause a range of problems. We diagnose and repair simple and complex laptop issues.

  • Power Jack Repair
  • LCD Screen Repair
  • Memory Testing and Upgrades
  • Hard Drive Testing and Upgrades
  • Key and Keyboard Repair
  • Motherboard Replacements
  • Software Troubleshooting
  • Data Backup

Malware/Virus Removal and Computer Tune-Ups

Periodic computer tune-ups allow us to identify invasive programs, eliminate them, and implement security solutions. Your computer might have a virus if you are experiencing pop-ups, browser redirects, or other issues.

Networking

Our technicians set up your wireless network based on your preferences. We can establish a reliable data backup system, data synchronization, file sharing, and other networking functions.

residential customer services
residential customer services

Data Recovery & Backup

Data Recovery

If you are experiencing issues with your hard drive, our technicians can troubleshoot your computer for possible causes. If it’s failing, you might notice a blue screen, clicking noises, missing files, or frequent crashes. If your drive stops working, we can assist you in recovering your data.

Data Backup

A reliable backup provides a simple method for restoring critical data if a disaster destroys your hardware. We offer three reliable back backup strategies.

  • External device backup: Flash drive or external hard drive
  • Online (cloud) backup: Automatic data backup to a secure online platform
  • Monitored cloud backup: Automatic data backup with monitoring service

Computer Sales, Rentals & Recycling

Computer Sales

When you visit our shop, you can browse our inventory of new and used computers. If you prefer, we can custom-build a computer to your specifications.

Computer Rentals

If your computer stops working and you need a temporary replacement, we have laptops available for immediate rental.

Computer Recycling

When you replace your aging computer, we recycle your old hardware for free.

Contact PC Development Group

To learn more about our residential customer services,

give us a call at (860) 683-0384 or leave a detailed message on our contact page